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Conflict Management Consultancy
The three steps to
our approach are as follows :
Step1
The first step is
the 'Conflict Audit' carried out by Business Conflict Solutions, which
has three key dimensions :
- Organisational
Conflict
- Does
the purpose
of the business (possibly expressed in vision, mission, goals etc.)
harmonise with the processes, systems and structures that the business
uses ?
- Are
the communications and
behaviours in the business
(the 'culture', possibly expressed in a 'values' statement) coherent,
or are they in conflict with each other and/or the purpose ?
- Team/Department
Conflicts
- Are
there barriers to
teamworking, synergies and mutual support within and between teams in
the business ?
- Is
there harmony with the
organisational purpose and culture ?
- Individual conflicts
- Are the key people
operating in
harmony with their own and others role in assuring business success ?
Step 2
The
'Conflict Map' serves to illustrate connections and
interdependencies between the conflicts identified in the Audit.
For example, conflicting messages from senior management
about
the key purpose of the business may give rise to departments pursuing
their own Agendas, causing inter-Departmental conflicts. This Map helps
to identify 'root causes' for conflicts and helps prioritise how
conflicts should be addressed.
Step 3
The
Conflict Resolution step aims to replace conflict with harmony , or
at least minimise its effects on the individuals, teams and
organisation. There may be a combination of 'people' and 'structural'
issues -
- 'people' issues may be
addressed by
a combination of formal structured mediations, team
discussions and individual coaching
- 'structural' issues may
require
changes
in the way the Business is led and organised,
and how communication is
achieved effectively
Contact us for
more information
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